Quality and Environment
Success through Quality & Innovation!
Maintaining the satisfaction of our customers belongs to the highest business principles of the RoomStone® GmbH in the context of the implemented quality management systems compliant with ISO 9001:2008 and the environmental management systems compliant with EEC regulation No. 1221/2009 (EMAS) and DIN EN ISO 14001.
“Customers” are our clients (architects, builders, and final customers). Thus, our customers set the yardstick for quality and therefore, their judgment of our quality is decisive:
- Each individual employee contributes to maintaining quality standards through his/her personal performance.
- We guarantee that we constantly plan, manage, and control all activities that are relevant with regard to quality and security, even the activities of our affiliated specialists. In this way, we fulfill the quality demands of our customers as well as applicable and official laws and industry regulations.
- To avoid errors is of higher priority to us than to detect errors.
- We increase the quality of our services through continuous improvement processes and the engagement of all employees on all levels.
- RoomStone® GmbH’s “ideology of quality” is well known throughout the entire company and its continued suitability examined on an ongoing basis.
Focus on Employees and Customers
Our goal is a secure future for our employees and the company. We will accomplish this through steady but cautious growth:
- People come first: as employee or customer.
- Our employees are our future. We expect from them excellent performance, continuous self-improvement, and entrepreneurial vision.
- We solve problems as a team. Communicating with employees and customers is always personable and fair.
- We complete assigned tasks responsibly and in the shortest time possible.
- We secure our future through innovative, first-class services and superior engagement.
- All our services consistently maintain high quality. Each employee is an essential part of our quality system.
- It is our goal to consistently improve the services we offer.
RoomStone® GmbH is clearly not the “cheapest” provider on the market, a status the company has never embraced. RoomStone® GmbH simply wants to be the best, it wants to excite our customers with our solutions and our performance and thus convince the customer to pay a fair price with no hidden costs.